Apple apologizes for not being transparent with the customers on slowing down the performance of the older iPhones

Apple apologizes

Apple apologizes for not being very transparent on how it handled the performance on iPhones with older batteries. This was done by posting a letter on its website and a technical article in the knowledge base section. A few days ago, the company stated that the decisions and changes it had to take really resulted in the slow down performance of the iPhones with older batteries.

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The company is also providing a battery replacement for old iPhones at a reduced price of $29.

The letter says,

We’ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.

One of the reasons behind why the customers go for an Apple device is the trust they have on the company. In that case, the Apple should have been more transparent on this issue. Recently Mac Devices running on Latest High Sierra has a very huge security flaw, for which they later released a fix. But, the iOS 11 is too much for devices like iPhone 5 and iPhone 6 to handle. Being an iPhone 6 user myself, I would have really loved it if the phone lasted a bit longer than it usually does at present.

Apple also says, “We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices, many of which are still running on their original batteries.”

But, I don’t believe in the above statement. Because my phone was bought only around 2 months ago and still, it lasts only for a meagre time. We have been also seeing companies like Samsung trolls Apple’s iPhone in its latest commercial.

What are your views on the decision which the Apple had to take to slow down the performance of the older iPhones? Share us them in the comments section below.

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About the Author: Derin J Tom

A homosapien in the pursuit of lending this cosmic world a small contribution of my supersonic dumb thoughts through words.

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